Ocean Import Customer Service

Your Next Opportunity At Metro, we are redefining what great logistics looks like. Combining industry expertise with innovative technology, we deliver seamless global supply chain solutions across air, ocean and road freight, helping some of the world''s most recognised brands keep their businesses moving. Our success is built on the expertise, passion and commitment of our people. As we continue to grow, we''re looking for an experienced Ocean Import Customer Services Coordinator to join our Birmingham team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, managing shipments from origin through to final delivery, and taking ownership of the customer experience. You will join a fast-paced, supportive team where no two days are the same and where your contribution will have a direct impact on both customer satisfaction and operational success. What You''ll Be Doing As part of our Ocean Import Customer Services team, you will act as a key point of contact for customers, overseas partners and internal stakeholders, ensuring shipments move efficiently through every stage of the import process. Manage documentation, monitor shipment progress, resolve queries and provide the high levels of service Metro is known for. Your responsibilities will include: Managing ocean import shipments from booking through to final delivery. Liaising with shipping lines, hauliers, overseas agents and customers to coordinate movements. Building strong ..... full job details .....