Ocean Freight Operator

The role

• Develop and build relationships to ensure a high level of customer service is provided to clients.
• Ensure Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.
• Arrange haulage with shipping line/hauliers.
• All freight is invoiced and checked prior to dispatch.
• Ensure pre-alert documents are on hand as required.
• Accurately prepare and maintain ocean freight rate quotations, ensuring compliance with carrier contracts and global tariff regulations.
• Coordinate with carriers, agents, and internal teams to secure optimal shipping schedules and rates.
• Monitor and track shipments, proactively resolving delays or discrepancies before they impact the customer.
• Maintain up-to-date knowledge of international trade regulations, customs requirements, and market rate trends.
• Support the sales team with timely and competitive rate proposals for tenders and spot quotes.
• Ensure all documentation—bills of lading, invoices, customs forms—is accurate and compliant.
• Identify opportunities to improve processes, reduce costs, and enhance service quality.
• Requests and queries are resolved and actioned quickly and efficiently.
• Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements.

What we’re looking for

• Previous experience in freight forwarding.
• Export experience involving shipments to global destinations and working with clear operating procedures.
• Familiarity with the use of all forms of haulage, sea, road, rail and air
• Experience of managing client/customer relations with strong verbal and written communication.
• International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.
• Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently.
• The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.