Ocean Freight Import Coordinator

Our client, an awarding -winning international logistics provider, specializes in delivering bespoke freight solutions, are looking for an Ocean Freight Import Coordinator to join their team based in the Ipswich area.

On Offer:

• A highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform – including top high street retailers
• Full training and support with Learning Management System for continuous learning
• Cycle to work & Tusker car scheme
• Regular engagement initiative including treat days!
• Mental health forum in place to support with well being

Main Purpose of the Ocean Freight Import Coordinator:

As an Ocean Freight Import Coordinator you'll play a pivotal role in managing Far East import shipments into the UK, alongside handling  both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements.

Duties and Responsibilities of the Ocean Freight Import Coordinator:

• Manage ocean freight import shipments from booking through to final delivery.
• Handle both FCL and LCL/consolidation shipments, including direct shipping line and co-loader movements.
• Monitor vessel arrivals, transit milestones, and delivery schedules, proactively managing delays and communicating updates to customers.
• Deliver outstanding customer service while maintaining commercially competitive transport solutions.
• Build and maintain strong customer relationships to support business growth and customer retention.
• Ensure accurate operational, financial, and tracking data is maintained within internal systems.
• Work closely with customs clearance and transport teams to ensure compliant cargo processing and delivery.
• Resolve operational queries, invoicing issues, claims, and service concerns professionally and efficiently.
• Support departmental KPI achievement relating to service quality, profitability, and customer satisfaction.

To be Considered for the Ocean Freight Import Coordinator:

• • Proven experience within ocean freight imports or a similar freight forwarding role.
  • Strong knowledge of Far East import shipping services into the UK.
  • Solid understanding of UK customs procedures, import arrival processes, and compliance requirements. Experience managing Port Health, HMRC, and related import compliance activities.
  • Knowledge of shipping documentation including Bills of Lading, commercial invoices, packing lists, delivery orders, and certificates of origin.
  • Good understanding of Incoterms and their practical application.
  • Knowledge of shipping lines, vessel schedules, and transit times from the Far East.
  • Strong commercial awareness, including understanding file profitability and gross margins.
  • Excellent organisational skills and attention to detail.
  • Strong communication and relationship-building skills.
  • Proficiency in Microsoft Office, particularly Excel and ideally experience using Azyra FMS/ERP systems.

For full details, please contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry.