Ocean Export Customer Services Coordinator

Ocean Export Customer Services Coordinator Freight Forwarding Birmingham £31,000 - £34,000We''re currently working with a well-established, growing Freight Forwarding business based in Birmingham, who are looking to bring in an Ocean Export Coordinator to support their expanding operations team.This is a customer-facing role, focused on managing export shipments end-to-end while building strong relationships with clients and overseas agents.If you''re motivated by a busy, dynamic environment, enjoy taking on challenges, and are keen to join a business that supports development and forward-thinking, this is a great opportunity.The role will involve:Managing ocean export shipments from booking through to completion Coordinating with shipping lines, hauliers, and overseas agents Handling documentation and ensuring everything is accurate and up to date Providing quotations and supporting on pricing where needed Acting as a key point of contact for customers, resolving queries and keeping them updated What they''re looking for:Previous experience within freight forwarding Some exposure to export operations or a strong understanding of the process Good communication skills and a customer-focused approach Comfortable working in a fast-paced, team environment Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)Additional info:Office-based role Working hours: 8:30-5 (with flexibility after probation) 22 days holiday + bank holidays Bonus scheme + ..... full job details .....