NST Client Advisor

For more than 140 years, the Forces Employment Charity (FEC) has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. By working for FEC, you will become part of a vibrant team living the charity''s values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. Brief role description The NST Client Advisor plays a key role in delivering the support centre function for the programme, acting as the first point of contact for veterans who have served in the UK Armed Forces and are at risk of, or involved in, the Justice System. Working closely with the Nova Support Team (NST), you will provide initial advice, guidance and assistance, assess individual needs, manage case information and connect veterans with appropriate support services. The role involves receiving and triaging referrals, making timely first contact, completing initial registrations and maintaining accurate and detailed records on the case management system. Who we are looking for We are seeking a compassionate and people-focused individual who can build trust and communicate clearly while supporting veterans with a range of complex needs. You will have experience and guiding and supporting individuals with strong interpersonal skills and the confidence to provide ..... full job details .....