NOC Team Lead - London

NOC Team Lead - (Wi-Fi, LAN/WAN) - London Location: Central London (Office based 5 days a week) Salary: £50,000 - £55,000 As NOC Team Lead, you''ll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels, leading a team of 4 Network Support Engineers You''ll lead from the front, supporting engineers with technical escalations while driving service quality, customer satisfaction, and continuous improvement across the support function. Essential Skills - Networking and Wi-Fi Enterprise Wi-Fi troubleshooting and support LAN/WAN TCP/IP, DNS, DHCP, VLANs and VPNs Switches, routers, firewalls and wireless access points Team Leadership Lead, mentor and develop a team of Service Desk Analysts and Support Engineers. Manage resource planning, staff rotas and workload allocation. Assist with recruitment, onboarding and training initiatives. Create a positive, collaborative and customer-focused team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service and Escalations Act as the senior escalation point for customers and engineers. Resolve complex technical ..... full job details .....