NOC L2 Shift Service Engineer (SC Cleared)

NOC L2 Shift Service Engineer (SC Cleared) 12 Months - 12-hour day/night shifts on a rotating 4-5 day pattern 4-5 Days per week on site in Newport, Wales £55 per hour (Inside IR35)*Please note - Due to the nature of this role and the client environment, the selected candidate must have ACTIVE SC Clearance and be a Sole British citizen*This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You''ll work closely with internal teams and external stakeholders to maintain service performance and availability. Role ResponsibilitiesDeliver technical support and service management within a live NOC environmentAct as a key interface between engineering teams, architects, and third-party suppliersMonitor and respond to incidents, problems, and change requestsPerform analysis of technical and network data to support issue resolutionLead or participate in incident bridge calls as a central technical contactEnsure delivery against SLAs and KPIsProduce clear technical documentation and reportingSupport continuous service improvement initiativesEscalate complex issues to L3 teams when requiredMaintain effective stakeholder communication and engagementEssential skills and experienceExperience with Windows environments and ITSM/ticketing toolsProven ability in incident investigation and resolutionStrong communication skills across technical and non-technical audiencesExperience working ..... full job details .....