Nightstop Coordinator

Nightstop Coordinator

If you’re ready to make a real difference and thrive in a team that supports your growth, we’d love you to join the team.

Location: Sherborne House, London

Salary: £31,443 per annum

Closing date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Nightstop Coordinator – London

Help young people facing homelessness find a safe place to stay and a pathway to a brighter future.

As a Nightstop Coordinator, you'll be at the heart of a life-changing service—assessing referrals, coordinating emergency placements, supporting young people into longer-term accommodation, and ensuring the safety and wellbeing of guests and volunteer hosts.

We're looking for a proactive and compassionate professional with experience supporting vulnerable people, strong safeguarding and risk assessment skills, and the ability to build positive relationships with partners, volunteers, and young people. You'll also recruit, train, and support volunteer hosts while promoting the service across local communities.

Join an inclusive, values-led organisation that believes in the potential of every person. If you're organised, resilient, and motivated to make a real impact on young people's lives, we'd love to hear from you.

Please note that this job opportunity is offered as a full-time (37.5 hours per week), permanent role.

In this role, you will:

Supporting Young People

• Act as the first point of contact for people experiencing homelessness and referral partners, providing advice and signposting
• Conduct needs and risk assessments with potential Nightstop guests
• Coordinate and manage the logistics of each placement with volunteer hosts
• Work proactively with guests and partner agencies to identify longer-term accommodation options
• Provide ongoing support to guests and volunteers, including participation in a 24-hour on-call rota
• Ensure the safety and wellbeing of all guests and volunteers at all times
• Comply with data protection and information-sharing protocols
• Lead on safeguarding actions to protect people with an identified risk

Volunteer Recruitment, Promotion and Engagement

• Promote volunteer opportunities through community networks, local organisations, and online platforms
• Recruit and onboard volunteer hosts in line with safer recruitment practices, including interviews, references, DBS checks, and travelling to complete home assessments in line with lone working procedures
• Assess and make recommendations on applicants’ suitability and contribute to decision-making processes
• Deliver training, supervision, forums, celebration events and ongoing support to volunteers
• Build strong relationships with hosts to support retention, motivation, and engagement
• Act as a key point of contact for volunteers, providing guidance and problem-solving support
• Maintain regular communication with volunteers, including updates, development opportunities, and networking events

Marketing and Stakeholder Management

• Develop and maintain effective partnerships with statutory and voluntary sector organisations
• Work collaboratively with partners to support young people’s outcomes
• Arrange and attend community events and meetings to promote the Nightstop service
• Represent the organisation confidently, speaking clearly and effectively about youth homelessness and the impact of the service
• Support development of client and volunteer stories for communications and fundraising
• Proactively promote the Nightstop service to engage our wider communities, delivering awareness sessions encouraging volunteer engagement

Administration

• Maintain accurate and up-to-date records for all guests and volunteers
• Contribute to monitoring, reporting, and data collection
• Support financial processes, including payments and record-keeping

Other

• Work collaboratively and effectively as part of the wider team with regular travel nationally for team meetings
• Actively participate in regular supervision, appraisals, caseload reviews and team meetings with your line manager and the wider team
• Work within the principles of Trauma Informed Practices, and apply this to your daily work young people, volunteers and also within the team
• Participate in an on-call rota, including evenings and weekends (additional on-call allowance is paid)
• Provide out-of-hours support when required
• Undertake further duties as commensurate to the role, in line with Policies and Procedures and as identified by your line manager

About You

When completing your application form please address all the points set out below.

Knowledge and Experience

• Experience of working with vulnerable people or those experiencing homelessness and the challenges they face
• Experience of managing volunteers, including promoting opportunities, recruitment, onboarding and retention in line with safer recruitment practices
• Knowledge of housing and homelessness legislation, including welfare entitlements
• Experience of completing and implementing risk assessments
• Strong understanding and experience of implementing safeguarding principles and procedures

Skills and Abilities

• Excellent communication skills both in person and remotely including the ability to deliver training to volunteers, present to a variety of audiences and speak publicly
• Strong organisational and administrative skills, with the ability to manage competing priorities
• Ability to work both independently and as part of a dispersed national team
• Experience of working collaboratively with internal and external stakeholders
• Confident use of IT systems, including databases, Google Workspace, and Microsoft Office
• Ability to work under pressure and respond effectively to changing demands
• Ability to maintain professional boundaries and promote this in others

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About the Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

#INDSCP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.