Negotiable
Are you ready to take the next step in your leadership career and help shape the future of the UK''s most trusted breakdown service? We''re looking for a dynamic Patrol Team Manager to join our Roadside Operations team. In this High-impact role, you''ll be leading from the front - coaching, motivating and developing a team of up to 50 patrols to deliver industry leading service to our members.
Take the next step in your career now, scroll down to read the full role description and make your application.
What you''ll do...Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targetsTake full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforceCollaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goalsEnsure legal compliance, safe working practices and effective asset management in line with company policyDrive team engagement through regular feedback, recognition and coaching sessionsManage performance through SMART objectives, ensuring both service KPIs and revenue targets are achievedWhat you''ll need...Proven experience managing and developing field-based teams in a performance driven environmentStrong leadership and coaching skills with a track record of delivering against KPIsExcellent interpersonal, communication and influencing skills across all levelsCommercial awareness and a strong understanding of service-led operationsSound knowledge of compliance, health and safety standards and the breakdown recovery sectorDesirable qualifications...NVQ Level 4 or equivalent in management (Or willingness to work towards this)Frontline management experienceFSA compliance knowledge
What you''ll get with the RACWork pattern of 40-hours weeklyFamily leave support including paid time off, flexibility and resources to help balance work and family commitmentsOption to join RAC''s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offeringConfidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your householdCar salary sacrifice scheme after 12 months of employment. You''ll enjoy significant tax savings, including electric vehicle optionsFree RAC Ultimate Complete Breakdown Service from day oneAccess to Orange Savings, our online discounts portal offering 1000''s of savings on high street retailers, supermarkets, holidays, tech and more
About usThe RAC have been rescuing the nation''s drivers since 1897. We''re one of the country''s most well-known and trusted brands. As our business goes from strength to strength, we''re looking for skilled Vehicle Technicians to join our team. We''re committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences. ..... full job details .....
Negotiable