Nights Manager

Nights Manager - Milton Hill House, Oxfordshire Full-Time / Permanent £14.23 + excellent benefits including healthcare, wellbeing support, 23 days'' annual leave plus bank holidays, life assurance, meals on duty, and more. About the Role We''re looking for a Night Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a key role within the hotel, responsible for overseeing the operation throughout the night, leading the nights team, maintaining high service and security standards, and ensuring the hotel is fully prepared for the day ahead. Nights Manager - The Role Key Responsibilities Overseeing the hotel operations throughout the night and acting as the main point of contact on shiftLeading, supporting, and supervising the nights team to ensure the shift runs smoothly and professionallyTaking responsibility for the safety, security, and general welfare of guests, team members, and the building overnightCompleting the night audit accurately and ensuring all end-of-day and overnight procedures are followed correctlyManaging guest queries, requests, complaints, and any overnight incidents in a calm and professional mannerCarrying out regular security checks, floor walks, and patrols across the hotelEnsuring all Front Office standards, cash handling procedures, billing processes, and guest security procedures are followed at all timesSupporting the day teams by preparing clear handovers, highlighting any issues, and ensuring the ..... full job details .....