Night Shelter Manager (Casual/Bank)

Team: Night Shelters Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington and Chelsea, Hammersmith and Fulham or Wandsworth Contract: Casual / Bank (ad-hoc shifts available between 21 November 2026 to 22 March 2027) Reporting to: Service Manager - Night Shelters Shifts available: 5:00pm to 10:00pm Pay: £19.90 per hour Job Purpose You''ll provide cover on an ad-hoc basis, picking up shifts as needed to ensure the shelter runs smoothly. As a Night Shelter Manager, you''ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door''s seasonal night shelters between November and April. You''ll work alongside Overnight Project Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You''ll be the first point of contact for any issues during your shift, whether that''s supporting someone in distress, addressing concerns or responding to challenging behaviour. You''ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you''ll actively work with guests, volunteers, and colleagues ..... full job details .....