Night Senior Carer (Residential)

Overview

1 x Vacancy - Night Senior (36 hours per week, 8pm - 8am)Responsibilities

Ensure all customers consistently receive person-focused care promoting health and well-being.Lead by example in delivering support and care emphasizing quality, respect, dignity, independence, and choice for every customer.Proactively identify and implement opportunities to improve support and care to exceed customer expectations., Delivering the VisionManage all aspects of support and care provision at Headingley Hall to ensure a profitable, high-quality service.Treat all customers and employees with equality, dignity, and respect.Address face-to-face and telephone enquiries efficiently, professionally, and courteously.Quality ManagementDemonstrate pride in the job and organization.Maintain a professional appearance according to uniform standards.Deliver and supervise care according to individual care plans and Quality Management System.Assist in maintaining cleanliness and appearance of Headingley Hall.Ensure health and safety through best practices and Westward Care Health and Safety guidelines.Complete all paperwork accurately and within agreed timeframes.Setting StandardsContribute to setting care standards aligned with Westward Care Ltd vision, values, and CQC regulations.Implement care standards through effective team training and development.Gather customer/family feedback and implement necessary changes.Inspire and lead the team in implementing best practices in care.Being part of the TeamImplement the Westward Care Performance Management Policy through Supervision Meetings.Contribute to recruitment and selection to maintain a competent team.Inspire and empower team members to excel.Work effectively with team members to deliver customer care and ensure smooth operations.Share knowledge, skills, and information to enhance customer experience.Participate in training and development as required.CommunicationProvide relevant and timely information and feedback to the Care Manager.Use various communication methods to meet customer needs and build positive relationships.Maintain confidentiality.Attend team and individual meetings as required.Customer ServiceDeliver support and care promoting independence, dignity, respect, and choice.Encourage and support customers in social and leisure activities.Address customer, employee, and visitor issues promptly and satisfactorily.Identify opportunities for service improvement and communicate ideas to the Care Manager.Create a welcoming environment and prioritize customer satisfaction.Treat internal customers with the same respect as external customers.Profitability and GrowthManage resources effectively to minimize waste and deliver high-standard care.Identify opportunities for efficiency and effectiveness.Promote Westward Care Ltd''s services and facilities.Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.Flexibility essential due to 24/7 service operation.Job description subject to review and changes in consultation with the post holder.Has a caring and compassionate nature suitable for working with vulnerable adultsAble to record residents information and update records in a timely mannerHas appropriate training/qualifications e.g. Level 3 diploma/NVQ health and social care, or working towards or willing to enrolHas knowledge of electronic care planning systems and call systems within the homeAwareness of Care Standards Regulations and the role of the CQCExperience and understanding regarding supervising a teamExperience and knowledge of DementiaDesired criteriaUnderstanding of the skills required to lead a team.Experience of supporting people with End of Life careWestward CareWe are one of Leeds'' most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances change. We passionately believe that happiness is just as important as health and that quality care should always go hand in hand with quality of life, and do all we can to make you and your loved ones feel at ease from day one.Passionate about making a difference Here at Westward Care, we all share the same ambition - to deliver the very best care and support. It''s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we''re always learning new ways of meeting the changing needs of older people. Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence. Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives. Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other - building confidence and trust. Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families., We are one of Leeds'' most respected health and social care providers, with a proven track record in providing award-winning care and support to older people in Leeds locations including Headingley, Methley, Beeston and Roundhay. Our network of care homes and independent living apartments is small enough to provide quality and individual care, but large enough to provide care services that are right for you, even if your circumstances ..... full job details .....