Night Resident Experience Assistant

Night Resident Experience Assistant - Birmingham - £30,000 per annumMy client, a globally established and leading Real Estate Agency, are currently seeking a Night Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.You will be providing support to the onsite property management services team in the delivery of a high-quality service for the benefit of clients and tenants. You will ensure a high level of customer service is provided to residents at all times, all statutory HandS requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.Key ResponsibilitiesWelcoming residents to the scheme whilst providing first-class customer service at all timesEnsuring the front desk is manned at all times and is presented to a high standardMonitoring the resident services email inbox and actioning requests and enquiries as requiredCreating a community feel through communication, events and innovationsTo act as the first point of call for residents to report maintenance issuesEnsuring up-to-date resident communication via various channels including social mediaCo-ordinating all contractor appointments and logging issues in order that required service levels are attainedCarrying out regular inspections of communal ..... full job details .....