Negotiable
This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Are you passionate about hospitality and delivering magic guest service?This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.We believe that our employees are the key to magical guest service, for this we look for a candidate who
shares our vision
and
looks for opportunities
to provide magic service.Our wide range of employee benefits and personalised training and development plans ensure that our team
love where they work . These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.We now have an exciting opportunity for Night Manager to join our Front Desk Department.As a Night Manager you will be required to
master the art of versatility
and
inject some energy
whilst completing a variety of duties. The main duties expected within the role are:Ensure the Night Team consistently delivers high-quality service aligned with The Queens Hotel and Spa standards, exceeding guest expectations.ensure rotas are planned, rota for 2 weeks in advance ready for accounts approval.Prepare the hotel for the following day''s operations, including public areas, bedrooms, and event spaces.Access, update, and maintain guest profiles in the The Queens Hotel and Spa database.Make and manage reservations accurately using the hotel booking system; ensure timely updates to avoid service or occupancy issues.Care for all equipment and facilities, reporting and resolving issues as needed.Oversee the Night Team, ensuring proper staffing and handling guest complaints or complex requests.Adhere to and enforce all Park Regis policies regarding Data Protection and Personal Identifiable Information; ensure Night Team is trained and compliant.Follow and apply all Night Shift and Front Office Standard Operating Procedures (SOPs).To assist in ensuring payroll is in line with budget.Be fully aware of rates and room sales in line with budget.We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!We Evolve - You Evolve - We Grow Together
If the position of Night Manager is the opportunity that you are looking for please apply with your ..... full job details .....
Negotiable