Night Concierge

Night Concierge – Luxury Residential Development
Location: Vauxhall, London
Salary: £33,100 per annum
Rota: 4 on, 4 off (7pm–7am, 12-hour shifts)

We are recruiting a professional, service-driven Night Concierge to join the team at an exciting new mixed-use residential development in Vauxhall. The development comprises just over 150 high-quality residential apartments alongside office and retail spaces.

As the face of the building during night hours, you will play a key role in delivering a safe, welcoming, and high-end concierge service, ensuring residents receive an excellent experience at all times.

Key Responsibilities:

• Welcome and assist residents, guests, and visitors in a friendly, professional, and discreet manner
• Act as the first point of contact for all enquiries overnight, in person, by phone, and via email
• Maintain accurate visitor and key logs to ensure building security at all times
• Receive, log, and manage resident deliveries and parcels, sending notifications via internal systems
• Carry out regular patrols of the building to ensure safety and security
• Monitor and report any incidents, defects, or safety concerns in line with procedures
• Support resident move-ins, move-outs, and amenity bookings
• Manage amenity space bookings in line with site procedures
• Provide residents with local area recommendations and assistance when requested
• Build strong, professional relationships with residents and maintain resident preference records
• Use SPIKE and other systems to log and follow up resident requests through to completion
• Support onsite teams and assist with events where required
• Complete detailed handovers to ensure continuity of service between shifts

Please note: DO NOT APPLY IF YOU DON'T HAVE Minimum 2 years experience as concierge. Security applications will not be considered.