Night Concierge

Location: West LondonSalary: £28,000 per annumHours: 7:00pm - 7:00am, 2 on / 2 off We are currently recruiting for a Night Concierge to join a residential development in West London. Key Responsibilities Providing a professional and welcoming front-of-house service to residents, guests and visitors. Managing the reception/concierge desk throughout the night. Handling resident enquiries and resolving issues efficiently and professionally. Monitoring building security, access control and CCTV. Carrying out regular patrols of the development and communal areas. Managing keys, parcels and deliveries in line with site procedures. Responding appropriately to emergencies, incidents and maintenance issues. Liaising with contractors, security and other onsite teams when required. Maintaining accurate incident reports, shift logs and handovers. Ensuring reception and communal areas remain presentable and secure. Supporting the wider onsite team to maintain a high standard of resident service. About You Previous Concierge, Front of House or residential property experience is essential. Strong customer service and communication skills. Professional, well-presented and approachable. Calm and confident when dealing with difficult situations or emergencies. Good attention to detail and able to follow procedures accurately. Comfortable working independently throughout the night. Reliable, punctual and able to commit to a permanent 2 on / 2 off night shift pattern. If you ..... full job details .....