Night Concierge

Our Client are looking for an experienced Night Concierge to join their team at a luxury residential estate based in South-East London. Working 4 on 4 off, hours are 7pm - 7am. Salary is £30,000 annually. Duties: Provide superior customer service to residents and visitors, ensure the smooth day-to-day running of the development, and act as the onsite representative of managing agent Responsible for maintaining a secure, safe, professional and welcoming environment at all times, ensuring that the building reflects the premium standards expected by residents. Work closely with managing agent to ensure operational matters are logged, monitored and followed through effectively. Acting as the primary point of contact for residents, visitors and contractors Greeting all residents and guests in a courteous and professional manner Managing enquiries in person, by phone and by email in a timely and respectful way Handling complaints calmly and escalating appropriately to managing agent Supporting resident requests relating to access, deliveries, bookings and general building queries Maintaining a smart personal appearance and professional demeanour at all times Monitor CCTV and building access systems Manage access control including fobs, key tags and visitor entry Challenge unknown individuals politely and professionally where appropriate Conduct regular internal and external patrols of communal areas and car park Monitor fire alarm panels and report/escalate faults immediately ..... full job details .....