Nexthink Platform SME

Nexthink Platform SMENexthink Administration and Digital Employee Experience (DEX) Monitoring Inside IR35 ASAP Start Contract until January 2027We''re partnering with a prestigious London-based law firm to secure an experienced Nexthink Platform SME to support and enhance the firm''s Digital Employee Experience (DEX) monitoring capability.This role will be responsible for the administration, maintenance and optimisation of the Nexthink platform, leveraging data and insights to improve end-user experience, proactively identify issues, and support EUC and Service Desk operations.While primarily remote, candidates should be willing and able to travel to London on occasion for stakeholder engagement, workshops and project activities.Key ResponsibilitiesAct as the Subject Matter Expert for the Nexthink platform.Manage and maintain Digital Employee Experience (DEX) monitoring and reporting capabilities.Develop and manage Nexthink dashboards, investigations and campaigns.Analyse endpoint performance and user experience trends through endpoint analytics.Create and maintain remote actions and scripting to automate issue resolution and platform management tasks.Work closely with Service Desk and End User Computing (EUC) teams to drive proactive support and operational improvements.Identify, investigate and resolve end-user experience issues using Nexthink insights and telemetry.Perform platform administration, patching, upgrades and routine maintenance activities.Provide ..... full job details .....