New Lending Support Advisor

About the roleOur busy Mortgage Lending telephone department are looking for a chatty, professional person to join them on the phones.The role is in a supportive environment where we are known for our friendly and effective telephone service to our mortgage intermediary partners and brokers.Working with our mortgage intermediary partners the role is all about providing them an exceptional telephone service to support to them, once they''ve submitted a mortgage application. Providing updates of information and responding to queries from mortgage application to completion, including updates on cases, providing lending policy expertise, relationship management and outside of policy assistance will be key parts of the job.The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.About youFor this role you''ll like talking to lots of different people and will be used to working in fast paced environment. You''ll need to be accurate and keen to learn so you''re able to deal with our customer''s enquiries. Coping with pressures and problem solving will be a parts of the role so you''ll be a committed person with a flexible, team focused approach.For this role you''ll need to have:Are already in a customer service focused role, providing a great service in a busy environment.Excellent communication skills with the confidence to talk to lots of ..... full job details .....