New Homes Coordinator

A leading property developer have a requirement for a New Homes Coordinator to join their team based in MAnchester. New Homes Coordinator roleWorking closely with the with the New Homes Manager you will be responsible for delivering a first class customer service to customers within their defect and warranty period. Duties to include: Being a point of contact for incoming telephone calls and e-mails from customers / contractors and colleaguesIssue the defect reports ahead of the defect calls with the Contractors and InvestorsRespond to customers to obtain more evidence/information and visit customers as/when necessary.Ensure all customer appointments, responses to e-mails and e-mails after post occupation visits are sent and are friendly but written in a clear and concise way.Responsible for arranging and undertaking weekly progress meetings with the Principal Contractor, to discuss and actively progress dates for the closing out of defects in customers'' homes and discuss / co-ordinate any large works.Coordinate complaints using the complaints procedure, including issuing acknowledgements and formal responses to customers within set timescales, liaising with external parties, collating and checking data and information for accuracy and appropriateness.Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.Liaise between Site Management teams, Customer Care Technicians and external contractors to ensure all remedial works are completed ..... full job details .....