New Home Progression Executive

Location: Hybrid/Croydon Salary: £36,468 - £45,586 per annum Hours: 36 per week Contract Type: Permanent Join us as a New Home Progression Executive and play a vital role in guiding our Shared Ownership customers through one of the most exciting journeys of their lives, buying a home. You''ll support them throughout the conveyancing process, ensuring they feel informed, reassured, and confident by providing regular updates and clear communication. In this customer focused role, you''ll combine excellent service with a results driven approach, meeting targets while maintaining the highest standards of care. You''ll efficiently process cases, tackle complex queries professionally, and deliver a seamless experience. Occasionally, you''ll introduce customers to simple products and services, providing tailored solutions and essential support to the wider sales team. Your success will come from building trust and rapport. You''ll confidently set objectives for calls and meetings, use engaging materials to convey information, and ask insightful questions to uncover customer needs. Whether answering inquiries via phone or email or collaborating with colleagues, you''ll remain proactive and customer focused in all your interactions. You''ll need experience working in a sales conveyancing operation, along with excellent communication skills, both oral and written, to engage effectively with a diverse range of audiences. You should be able to demonstrate your experience in ..... full job details .....