New Enquiries and Customer Administrator

Our client, a well-established company in Basingstoke , is seeking a New Enquiries and Customer Service Advisor to join their team. This is an excellent opportunity for someone with strong customer service skills and a naturally empathetic approach, who enjoys helping people and providing a positive first impression. The Role As the first point of contact for prospective clients, you will be responsible for handling incoming enquiries, understanding client needs, and ensuring each caller receives a professional and compassionate service. Key Responsibilities: Answer incoming calls from new and existing clients. Listen carefully and respond with empathy and professionalism. Gather relevant information and accurately record details. Provide excellent customer service at every stage of the client journey. Maintain confidential and accurate records. About You Previous customer service, call handling, or contact centre experience is desirable. Excellent telephone manner and communication skills. Empathetic, patient, and professional approach. Strong attention to detail. Confident using computer systems and databases. Able to remain calm and supportive when speaking with clients about sensitive matters. What''s on Offer? Monday-Friday working hours (9:00am-5:00pm). Friendly and supportive team environment Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone''s chance ..... full job details .....