New Business Consultant

We''re Hiring: New Business ConsultantLocation: RemoteDepartment: SalesHours: Monday - Friday 09:00-17:30Overall Purpose of JobAre you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service?We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteriaKey AccountabilitiesTo manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties.Adhere to the service standards as set out in the Policy and Procedures ManualHandle all communication from stakeholders in accordance with Policy and Procedures ManualAct fairly and reasonably in all dealings with intermediaries, solicitors and valuer''sEnhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriateBuild a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspectiveProviding pre-application submission support to brokers using Kensington''s online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissionsManage the receipt of mortgage application and administration feesBe accountable for the quality of intermediary updates ensuring they are completed in line with ..... full job details .....