New Build Aftercare Officer (18-month Fixed Term Contract)

New Build Aftercare Officer (18-month Fixed Term Contract)Salary: £26,650 - £30,000 Watford (Hybrid Working: 2-3 days in the office weekly)Full Time, 37 hours per weekThe VacancyWe are a Community Gateway housing association based in Watford, with over 13,500 homes across Hertfordshire and the surrounding areas.We are committed to providing high-quality homes and delivering excellent customer experiencesBy listening and learning from our residents, we are driven by what matters most, making improvements that truly make a difference to people''s lives. We''re looking for a dynamic Aftercare Officer to join our Quality and Aftercare team and play an important role in providing outstanding customer care to customers in our new build homes.Introduction to the roleYou will be involved with every aspect of post-occupancy support, from coordinating repairs and inspections to resolving issues quickly and keeping customers fully informed throughout their journey. This is not just a desk-based role - you will be out and about visiting new sites and customers as well! This is your chance to make an impact and be part of the development of brand-new homes in Hertfordshire, Buckinghamshire and N.W LondonRole purposeReporting to the Aftercare Manager, you will work alongside a high-performing team responsible delivering an excellent aftercare service to internal teams and customers, ensuring effective handovers and resolution of defects following the completion of new build homes. What''s ..... full job details .....