New Build Aftercare Coordinator

New Build Aftercare Coordinator £32,369.82 per year Hybrid - Milton Keynes, Peterborough or Boston Permanent, Full Time As a New Build Aftercare Coordinator at Amplius, you ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience. Salary: £32,369.82 per year Contract: Permanent, full time Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office Snapshot of your role Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible. Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity. Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements. Provide clear and responsive communication across phone, email, live chat and in-person channels. Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off. Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution. Prepare Home User Packs, support site handovers ..... full job details .....