Network Operations Manager - Global Law Firm

Network Operations Manager - Global Law Firm We are seeking an experienced Network Operations Manager to stabilise Network Support andamp; Engineering globally, overseeing the service delivery of daily Network Operations. Acting as a strategic deputy to the Head of Networks, you will support the optimisation of the service and utilise monitoring systems to drive performance of the globally distributed engineering team. Key Responsibilities Operations Leadership: Lead and structure network operations. Proactively manage service delivery, ensuring all issues are resolved promptly to maintain high business satisfaction. Strategic Deputy: Act as the right-hand to IT leadership team, driving continuous improvement in team efficiency and reporting on network performance. Operational Reporting: Utilize existing network monitoring tools and dashboards to generate reports, track Service Level Agreements (SLAs), and log critical metrics. Vendor andamp; Project Oversight: Support the transition from our Legacy MPLS network to a new vendor-managed Aruba SD-WAN, allowing you to focus on core operations rather than hands-on configuration. Technical Environment andamp; Requirements Firewalls: Palo Alto Networks andamp; FortiGate. Routing andamp; Switching: Enterprise-level Cisco switching. Load Balancing: F5 Networks (small footprint). ..... full job details .....