Network Management Administrator

Network Management AdministratorLocation: HullSalary: £26,234 per annumWhat we offer37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pmEmployee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme21 days annual leaveAdditional birthday holidayHoliday purchase schemePerformance based salary incrementsFun Company events and functionsFree parkingMonthly free food daysClose to shops and amenitiesReward and recognitionPurposeTo provide professional administrative support within the Network Management Team. The Administrator is responsible for systems management of the repairer network and repairer communication. Building relationships and customer care is very important in this role and must be sustained at all times.Role ProfileManagement of repairer information on our systems including Nucleus and Cortex.Ensure that new network repairers are set up and maintained correctly.Update systems on postcode changes, SLA additions/removals, repairers on and off hold.Administer full removal procedure of repairers leaving the network.Distribution of repairer communication and documents via mailshots and Docusign.Maintain Mailchimp database.Monitor weather and distribute warning alerts as and when required.Liaise with Network Performance Analysts and Controllers on sharing information on repairer updates and data changes.To receive incoming calls and emails and act promptly, ..... full job details .....