Network Engineering Professional - Professional Services

Overview

You will be implementing flawless change, providing technical resolution and continuously learning, enabling resource flexibility across the unit to meet demand and deliver a brilliant customer experience. You will champion and build effective working relationships, both internally and externally, to deliver business outcomes and add value. You will be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services, and you will contribute as a technically talented expert to publicise the team and support others to perform at their best.What you''ll be doing

Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.Participate and be the technical lead on incidents within the immediate domain and contribute to PIR write-ups and solutions.Propose and implement innovations for continuous improvement within the immediate area.Execute the implementation of complex changes in line with change management best practices and governance.Provide 365x24/7 operational support for faults spanning multiple platform domains, including out-of-hours change and callout.Manage stakeholder and demand expectations through cross-area engagement.Develop technical capability through continued learning and use BT''s learning tools.Champion and build effective working relationships to deliver business outcomes and deliver change execution and assurance for Fixed Network platforms managed by network engineering technology services.Demonstrate strong experience with network technologies and protocols in the native domain; PSTN knowledge and solid technical/hardware understanding of System X and AXE10.Incident response to resolution.Be aware of the End-to-End service journey.Willingness to adopt and support newer technologies to support the Voice and Optical Pillar (Media Gateway, Transmission, Radio).Experience in completing changes in a live network and system environment.Qualifications

You will be confident and professional in communicating with all stakeholders, including senior management teams.You will adapt to emerging and evolving technologies in line with the Technology Career Map.You will be able to work in a high-pressured environment.You have advocated and applied technology where it has not been used previously.You have delivered results when deliverables were unclear.You have worked in a high-pressured operational environment.Slef-driven attitude towards learning new skills and aiding the development of others.Benefits

10% on target bonusBT Pension scheme, minimum 5% Employee contribution, BT contribution 10%Life Assurance CoverExclusive colleague discounts on BT broadband, BT TV with TNT Sports, and NOW EntertainmentFrom January 2025, equal family leave: 18 weeks full pay, 8 weeks half pay, 26 weeks at statutory rate (for all parents)Enhanced women''s health support: menopause support, cancer screenings, period care, and more25 days annual leave (plus bank holidays), increasing with service24/7 private virtual GP appointments for UK colleagues2 weeks carer’s leaveWorld-class training and development opportunitiesOption to join BT Shares Saving ..... full job details .....