Network Engineer Apprentice

Overview

As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.The company may offer a full-time position at the end of the apprenticeship.Responsibilities

To provide 1st, 2nd and 3rd line technical support, answering support queries via phone, email and live chatTo maintain a high degree of customer service for all support queries and adhere to all service management principlesTo take ownership of user problems and be proactive when dealing with user issuesTo log all calls on the ticketing systemRespond to enquiries from clients and help them resolve any Network, Server, hardware or software problemsMaintain a log of all calls takenMaintain a log of any software or hardware problems detectedSupport users in the use of Computer equipment by providing necessary training and adviceTo allocate more complex calls to the relevant Support member if it cannot be resolvedTo help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staffMonday to Friday, 9.00am to ..... full job details .....