Network Consultant

Network ConsultantOur client is seeking a talented and driven individual to contribute to their continued growth and success.Working alongside the technical and sales teams, you will play a vital role in assisting clients with their technical enquiries, from pre-sales technical network design and services to post-sales build and configurations. The provision of these value-added services is what makes them stand out. The role may include some travel to customer sites to provide design, consultancy and wireless surveys, along with industry conferences. This is an excellent opportunity for someone with a great understanding of wireless and networking and strong communication skills, with a passion for customer support and service.Key Responsibilities:Provide both pre-sales technical support and post-sales technical support.Respond promptly and professionally to technical tickets in line with their SLA.Documenting work completed for both internal records and for clients.Assist the existing technical team with maintaining internal systems as required.Wireless network design and surveying.Ability to travel to UK-based sites.Creation of technical content for social media.Vendor and client networking.Services To Be Delivered:Network design.Wireless design, survey and diagnostic.Pre-configuration of Network equipment before dispatch.Provide remote break-fix support for network configurations to customers.Skills Required:Familiarity with helpdesk or CRM software platforms.Previous ..... full job details .....