Network and Infrastructure Engineer

Network Engineer

Location: Glasgow

Hours: Monday to Friday 9am-5pm.

Who we are

Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."

Role Details

What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?

We are currently looking for a seasoned and experienced Senior Network Engineer with in-depth experience across a range of network technologies; the successful candidate will be passionate about technology and eager to develop their skillset.

Roles and Responsibilities:

• Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies.
• Ensuring that all incidents, problems, and requests are progressed and updated through to completion.
• Design, deploy, and maintain scalable and secure network infrastructure solutions.
• Configure and troubleshoot network devices including routers, switches, firewalls, and load balancers.
• Perform network capacity planning and optimization to support business growth and performance requirements.
• Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats.
• Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices.
• Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure maximum availability.

Benefits:

As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.

Requirements:

• Microsoft 365 , Azure certification or equivalent
• Experience with cloud networking technologies
• Familiarity with security compliance and standards such as GDPR, ISO 27001, NIST, etc.
• IT Degree advantageous.
• A minimum of 5 years experience at least 3 of which must be at 3rd Line Support Engineer/Infrastructure & Network level.
• At least 2 years IT experience within in a contact centre environment.
• Excellent Microsoft administration skills to include Azure AD, Intune, O365, Entra, Exchange, SharePoint.
• Excellent experience of infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing.
• Experience of administration and troubleshooting within Office 365, Azure, Active Directory, Intune, Entra
• Experience in working with telephony platforms and networks.

Next steps

If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.

Job Type: Full-time

Pay: £45,000.00-£55,000.00 per year

Work Location: In person