NetSuite Team Leader

NetSuite Team Lead Location: Central LondonJob Type: Full Time (2 days a week onsite) A new exciting, urgent NetSuite Team Lead permanent position has become available to join a fast-growing marketplace E-commerce company. You will play a crucial role in stabilizing their ERP support and driving improvements, ensuring operations scale effectively with the companies'' ambitious goals. You will handle complex second-line issues, manage Jira intake, and coach a small technical team of up to 5 ERP analysts.Day-to-Day ResponsibilitiesLead and coach a distributed team of up to 5 ERP analysts.Manage Jira intake processes including ticket triage, prioritization, and clear assignment.Monitor workloads, maintain visibility with leadership, and proactively flag risks.Provide expert second-line NetSuite support focusing on roles, workflows, reports, and permissions.Serve as an escalation point during critical financial periods such as month-end and quarter-end closes.Champion thorough documentation to ensure each fix enhances our knowledge base.Collaborate with Finance and IT to identify root causes and streamline processes.Required Skills andamp; Qualifications4-5+ years of experience with NetSuite in a functional or systems support role.Hands-on skills with NetSuite functionalities such as searches, reports, workflows, roles, and permissions.Proven experience in leading a small team or managing a workstream.Proficiency technical experience in Jira/Confluence with a structured approach ..... full job details .....