Neighbourhood Services Manager

Neighbourhood Services ManagerLocation: BlackpoolSalary: £34,795 rising to £36,626 (At 2 years, subject to satisfactory performance)As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.What you''ll be doingHandling tenancy-related queries in accordance with contractual requirements and Great Places policies and the Service Delivery Framework.Providing direct tenancy support in our capacity as a landlord to ensure tenancy sustainment.Ensure the effective marketing of vacant homes in accordance with Great Places policies and allocate properties that meet the needs of the customer and the business.Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers to identify solutions to paying their rent, supporting budgeting, setting up realistic payment plans and taking court action as a last resort.Ensure an effective response to anti-social behaviour and other tenancy breaches ..... full job details .....