Neighbourhood Response Officer - London

Neighbourhood Response OfficerLocation: Highbury East, London, N5 1JGPay Rate: £21.05 PAYE or £26.73 Umbrella per hourJob Type: Temporary till end of November 2026 with possible extensionWorking Pattern: Full-time, office and community-based role (no home working)About the RoleWe are currently recruiting for a Neighbourhood Response Officer to provide a high-quality housing management service within a busy neighbourhood team. This role will involve carrying out the full range of tenancy management duties, supporting residents, and ensuring neighbourhoods are safe, sustainable, and well-managed.This is a fully office and field-based position, with time split between the office and resident visits. There is no home working available with this assignment.Key ResponsibilitiesConduct all tenancy service duties expected of a Housing Officer.Manage a designated patch and act as a key point of contact for residents.Carry out tenancy visits, including new tenancy, routine, and tenancy sustainment visits.Investigate and resolve tenancy breaches, anti-social behaviour, and neighbourhood issues.Support residents to sustain their tenancies and access appropriate services.Ensure estates and neighbourhoods are maintained to a high standard through regular inspections.Work collaboratively with internal teams and external agencies to resolve resident concerns.Maintain accurate case records and manage workloads through the organisation''s CRM system.Respond to customer enquiries and ..... full job details .....