Neighbourhood Officer

Neighbourhood Housing Officer (Temporary)Location: Plymouth and CornwallContract: Temporary - 3 monthsHours: 37 hours per weekWorking Pattern: Monday to Friday We are currently seeking four Neighbourhood Housing Officers to join our team on a temporary basis, supporting communities across the Plymouth and Cornwall area.As a Neighbourhood Housing Officer, you will act as the primary point of contact for customers within your designated patch. You will be responsible for delivering high-quality, front-line housing management services, managing tenancies, maintaining community standards, and supporting the development of safe, sustainable neighbourhoods. This role also includes involvement in new housing developments and working collaboratively with internal colleagues and external partner agencies.Key ResponsibilitiesDeliver an excellent customer experience by responding to tenancy queries, managing permissions, and providing proactive housing management support.Conduct tenancy sign-ups and property viewings, ensuring customers fully understand their tenancy agreement and responsibilities.Manage tenancy breaches, including anti-social behaviour cases, while ensuring appropriate safeguarding measures are in place for vulnerable customers.Monitor estate standards and oversee service contracts to ensure value for money and a high-quality living environment.Build strong relationships with residents, leading meaningful engagement activities that support community development and ..... full job details .....