Neighbourhood Officer

Neighbourhood Assistant
Location: Liverpool
Salary: -26,824 per annum / -16.25 per hour (paye umbrella)
Contract: Full-time / Temp to Perm

About the Role
We are looking for a proactive and organised Neighbourhood Assistant to join our team in Liverpool. In this key support role, you''ll provide a wide range of clerical and administrative services to the Neighbourhood Housing Team, helping us deliver excellent housing management and customer service.

You''ll liaise with tenants and residents, offering advice and assistance on housing-related issues, support estate management activities, and ensure the smooth day-to-day running of the neighbourhood office. From arranging meetings and managing diaries to processing purchase orders and handling enquiries, your work will help keep our services running efficiently.

Key Responsibilities

• Provide administrative and clerical support to the Neighbourhood Housing Team.

• Deal with tenant enquiries, offering advice and ensuring a ''Right First Time'' approach.

• Assist with estate management activities such as estate walkabouts and community events.

• Process purchase orders, invoices, and petty cash in line with financial procedures.

• Arrange appointments, manage diaries, and organise meetings.

• Handle correspondence, manage emails, and maintain electronic filing systems.

• Liaise with internal teams to support tenancy management and income maximisation.

• Promote digital engagement and self-service options for tenants.

• Uphold Health & Safety, safeguarding, and data protection policies.

About You
We''re looking for someone who is:

• Customer-focused, with excellent communication skills (face-to-face, phone, and written).

• Highly organised, with strong attention to detail.

• Able to work independently and as part of a team.

• Flexible, adaptable, and willing to work occasional evenings/weekends.

• Competent in using Microsoft Office and digital platforms.

Essential Criteria

• GCSE (or equivalent) in English and Maths.

• Understanding of data protection and safeguarding.

• Commitment to equality, diversity, and inclusion.

• Strong sense of integrity and professionalism.

Desirable

• CIH Level 3 in Housing (or willingness to work towards).

• Experience in a neighbourhood or housing-related setting.

• Familiarity with tenancy sustainment and community engagement initiatives.

What''s on Offer

• A supportive and friendly working environment.

• Opportunities for professional development.

• A role where you can make a real difference to the community.

Feel free to contact our consultant Georgia King on (phone number removed) / (phone number removed) or drop an email to (url removed)



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