Neighbourhood Officer

We are brave, we are ambitious, we are honest, and we are Citizen!With over fifty years of experience, we have grown to become one of the UK''s leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Our Hereford and Worcester Neighbourhood''s team manage around 4,000 customer homes within Herefordshire, Worcestershire, Gloucestershire and Warwickshire. Role: Neighbourhood OfficerSalary: 37,595Position: Permanent Full time Position, 37 hours per weekLocation: Hereford and Worcester / Hybrid working As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area. The team is very friendly and welcoming and works well together. The team support each other with workloads and arrange joint visits on request. The team are very supportive with new members of staff and will often arrange on the job training, shadowing of colleagues and patch visits. In housing you can make a real difference, the role of Neighbourhood Officer will involve:Overseeing tenancy management and estate issues.Dealing with Anti-Social behaviour from minor reports to serious cases and actively be involved in multi - agency work to resolve issues.Dealing with sensitive safeguarding mattersCarrying our regular block and estate inspections.Involvement in the management of new build properties for all tenancy management issues.Conducting tenancy ..... full job details .....