Neighbourhood Housing Officer

Our client is looking for a Neighbourhood Housing Officer in North Northamptonshire on a 3 month contract. Purpose of the job: Reporting to the Housing Manager the post holder will deliver front line housing management services to NNC tenants and leaseholders. The post holder will offer a first-class customer focussed tenancy management service including but not limited to tenancy and leasehold management, income collection and arrears recovery, unacceptable behaviours, ASB and support services, customer engagement and involvement, estate management, enforcing tenancy conditions and reletting empty properties. There will be an emphasis on improving customer relations and increasing satisfaction levels and engagement opportunities with the homes and communities our customers live in and the services the council provides. The post is part of the Housing Management Team, and the post holder will deputise for other Officers in their absence. The post holder is expected to: Undertake a range of home and property visits including settling in visits, periodic tenancy reviews and property inspections, abandoned property reports, pre-void inspections and warrants of entry. Process applications for tenancy changes, mutual exchanges, property alterations, home move assistance recommending approvals and refusals Respond to tenancy reference requests. Assist the Housing Manager with arranging emergency accommodation for tenants, where properties have been damaged by fire or flood or ..... full job details .....