Nationwide) A/C &/Or Refrigeration Engineer

-JOB-TITLE:

Cooling Field Service Engineer

LOCATION:

Based From Home-

REPORTING TO:- -Head of Professional Services

RESPONSIBLE FOR:- No Direct Reports

Purpose of Role

The job holder is responsible for the effective delivery of cooling field service activities across the complete range of refrigeration and air conditioning equipment, particularly in Datacentre environments.-

Key-Responsibilities Technical

- Performing assembly/installation on all equipment across the entire product range

- Performing start up/commissioning on all equipment across the entire product line on single module and multi-module systems

Performing preventative maintenance and unscheduled maintenance repairs on all equipment across the entire product line on single module and multi-module systems

- Carrying out site investigations involving refrigeration and air conditioning analysis, site surveys and customer consultations.- These may need to be carried out in conjunction with Sales Personnel, other Senior Engineers and Senior Management

- Performing project co-ordination duties, including management of installation, during site implementation

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-Client Service

- Ensuring excellent client service is provided at all times-

- Working closely with the Service Desk to ensure that cooling activities are delivered effectively and that agreed service levels and quality targets are met

- Where required, training clients on the function and operation of their installed equipment

Problem Solving

- Investigating and responding to cooling problems (this may require working effectively with other departments (e.g. Projects, Power and Software Delivery)

- Where appropriate, liaising with supplier contacts such as Technical Support, Field Service and Platform Engineering to resolve Cooling field service issues

Team Work

- Working closely with colleagues to ensure that excellent customer service is provided at all times, deadlines are met and budgets adhered to -

- Working effectively with colleagues and other departments to improve service levels, resolve problems and issues, and achieve departmental and Company goals

Administration

- Ensuring all reports are completed accurately and fully within the relevant timescales

- Ensuring that failed parts are properly labelled and returned-

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Other

- Identifying areas for improvement within own department and Company as a whole and taking responsibility for driving through these improvements

- Attending appropriate internal meetings, as required

- Performing any other duties as may reasonably be required

Person Specification

-Education/Qualifications

- A recognised qualification in both refrigeration and air conditioning (e.g. City & Guilds

- Level 1 Certificate in Refrigeration and Air-Conditioning, Level 2 Diploma in Refrigeration, Air-Conditioning) -

- Ideally FGas Qualified

Experience

- Extensive experience of a Cooling field based role -

- Experience of working with both refrigeration and air conditioning units

- Experience of working within the service sector

- Experience in providing refrigeration and air conditioning solutions within a data centre environment preferred

-

Key Skills/Knowledge

- Excellent client management skills

- Good working knowledge of mechanical/refrigeration component and air conditioning theory and practices

- Good technical knowledge of electricity

- Extensive knowledge of HVAC controllers

- Able to resolve common refrigeration and air conditioning issues-

- Good people skills

- Good communication skills

- Good team skills - must be able to work closely with colleagues and other departments to ensure overall objectives are achieved

- Able to work independently, when required

- Able to multitask - i.e. handle several projects simultaneously

- Able to withstand pressure

- Able to define problems, collect data, establish facts and draw valid conclusions-

- Good level of computer literacy (MS Office applications etc)

- Able to read, analyse and interpret business procedures, scientific and technical information, technical procedures and government regulations-

- Able to drive

- Must be able to stand, walk and sit for extended periods of time

- Able to lift and move objects in excess of 30Kgs on a regular basis

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Personal Attributes

- Client focussed

- Positive attitude

- Self-motivated -

- Results orientated

- Takes responsibility

- Responds positively to change

- Resilient and determined -

- Self starter

- Self confident

- Takes responsibility for own development

Other

- Able to work unsociable hours (i.e. early mornings, evenings, nights and weekends)

- Prepared to travel extensively within the UK and overseas (for training at the Schneider factory), when required) staying away from home, when necessary

- Must be in possession of a valid driving licence

- Must be willing to operate within Company guidelines-