National Support Manager

Company description:SGBJob description:Job role - National Support ManagerLocation: Milton Keynes /HybridWorking Hours: Monday - FridaySalary: From £58,000 plus an excellent benefits package, including:Hybrid workingEligibility to annual bonus schemeCompany can and access to a fantastic loan car scheme25 days annual leave plus bank holidaysCompetitive pension4x basic salary life assuranceWhy the Services department at Scania?Quote from Damian Adams - Customer Support manager"At Scania, the strength of our services department comes from one simple truth: teamwork powers everything we do. Across every function, our people unite as one team with a shared purpose - to deliver the premium service our customers rely on every day.In Services, you don''t just contribute to the customer experience - you see the real impact of your work, shaping meaningful outcomes for customers, colleagues, and the future of our industry".In this role you will: Develop and nurture positive customer relationships through effective communication and exceptional service, understanding our customers'' requirements.Utilise your technical understanding of the HGV industry, to support our customers with their product and service queries.Delight in delivering an exceptional service, managing customer accounts, managing expectations, and liaising with internal and external stakeholders at all levels. Understand problems and identify solutions, specifically how Scania can contribute to the optimisation of ..... full job details .....