National Services Practice and Development Manager

National Services Practice and Development Manager Location: Hybrid (40% office based) Hours: Full Time Type of Contract: Permanent Salary: £37,163 Reports to: Deputy Head of Operations ABOUT SUZY LAMPLUGH TRUST: The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy''s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives Role overview: As the National Services Practice and Development Manager, you will provide operational leadership for the effective delivery of the National Stalking Helpline and National Advocacy Service. This includes managing a dedicated team of advocates, sessional staff, and volunteers, while ensuring a high standard of service delivery that prioritises victim safety, empowerment and support. You will play a key role in overseeing data management and reporting, developing and delivering training, and acting as a subject matter expert for internal and external stakeholders. You will also support cross-functional collaboration with commercial and policy teams, contribute to strategic initiatives, and maintain compliance with safeguarding and data protection standards. What we offer: At Suzy Lamplugh Trust, we value the commitment and expertise of our staff and are ..... full job details .....