MySurrey Hive Assistant

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference. The role We are seeking to appoint a MySurrey Hive Assistant to work in our Student Experience team providing high quality support to Surrey Students. As a MySurrey Hive Assistant you will deliver high quality student support via the university''s one stop shop, MySurrey Hive, ensuring students receive an exceptional customer focused information service and a memorable student experience. Key responsibilities will include: Greeting and offering front line support and guidance to users of the MySurrey Hive Managing incoming student queries via phone, online portal, live chat and face to face at the front desk Signposting students, escalating queries and booking appointments where necessary to ensure they are receiving relevant and timely support Keeping accurate records across multiple IT systems Communicating with other departments and support services Overseeing the day-to-day operation and maintenance of the MySurrey Hive spaces, across two campuses, and managing the diary of events and appointments Working with Student Ambassadors and ..... full job details .....