Multi Trade Operative

Multi Trade Operative - Norfolk

We are seeking a skilled and customer-focused Multi Trade Operative-to join our clients Customer Care team, supporting homeowners across developments-working from their-Anglian region maintaining new build housing plots-in the Norfolk area, so ideally be based in or around Norwich

Job orders will be allocated to nearest Operative.

The successful candidate will be responsible for carrying out a wide range of maintenance, remedial and repair works to newly built residential properties during the warranty period.

You will work-independently across multiple sites ensuring-that all works are completed to a high standard, delivering excellent customer service, while maintaining the quality and reputation of the business.

Key Responsibilities

• Attend occupied and unoccupied new build properties to carry out remedial works and maintenance repairs.
• Diagnose and rectify defects reported by homeowners in a timely and professional manner.
• Complete a variety of general maintenance tasks including:
  • Basic carpentry and joinery repairs
  • Basic plumbing works
  • Decorating and Maintenance essentials
  • Adjustment of doors, windows and ironmongery
  • Kitchen and bathroom snagging repairs
  • Flooring and tiling repairs
  • General finishing and cosmetic works
• Ensure all work is completed in accordance with company quality standards and health and safety requirements.
• Communicate effectively with homeowners, providing updates and managing expectations regarding repair works.
• Accurately record completed works, materials used and follow-up actions via company systems.
• Liaise with Customer Care Coordinators, Site Managers and subcontractors to ensure efficient resolution of defects.
• Maintain company vehicle, tools and equipment in good working order.
• Identify and report any recurring defects or quality issues to management.
• Support site teams with pre-handover inspections and snagging where required.

Skills & Experience

Essential

• Previous experience in a maintenance, multi-trade or customer care role within the construction or housebuilding sector.
• Competent in a range of general building trades.
• Ability to diagnose and resolve maintenance issues independently.
• Excellent customer service and communication skills.
• Strong attention to detail and commitment to quality workmanship.
• Ability to manage workload effectively and prioritise tasks.
• Full UK driving licence.
• Good understanding of health and safety practices.