Multi-Track Credit Hire File Handler

Multi-Track Credit Hire File Handler

Application Deadline:

26 September 2025Department:

LegalEmployment Type:

Permanent - Full TimeLocation:

BoltonDescription

The Tactical Credit Hire unit deal with Delegated (DA) and non-delegated authority (NDA) multi-track cases up to £100K in value.You will be responsible for a caseload that includes pre-litigation and litigated claims. You will be asked to carry out complex and technical investigations on claims that are submitted from a specific opponent.This is a fantastic opportunity to join an incredible team and help define our strategies against specific opponents with a view to successfully reducing the spend for our Insurer client’s.Benefits

25 Days Holiday (increases with service; buy/sell 3 daysPrivate Medical Insurance (Bupa; family cover option)Simply Health Care Cash PlanDeath in ServiceCritical Illness CoverIncome Protection (PHPension Contribution (5% Employee / 3% Employer)Cycle to Work SchemeTech SchemeSeason Ticket LoanCar Parking SchemeGym FlexKey Responsibilities

The role will involve dealing with a caseload of DA credit hire files under supervision initially. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims from pre-litigation through to conclusion via a court hearing is necessary.The main aspects of the role will involve:Review and analysis of files throughout the life of the case, and in accordance with the client guidelinesDevelop and maintain client relationships, always keeping the client at the heart of every decisionFormulating an initial strategy for approval by Technical SupervisorLegal researchUndertaking telephone negotiations with third party SolicitorsLiaising with the insured and insurers where necessaryEnsuring ‘actions’ are carried out as per the task list within the Case Management SystemAccurately recording timeAccurately completing the dispute resolution processProcessing billsEnsuring all files are kept within ISO 9001 guidelinesTo ensure compliance with the SRA Standards and RegulationsAdhere to the Keoghs ValuesAbility to work in target driven environmentThe role will also involve an understanding of the court process, to include:Drafting defencesCompleting allocation questionnaireDealing with disclosure and exchange of evidenceCompleting listing questionnaireCompleting pre-trial checklistsInstructing CounselDrafting CPR Part 18 questionsDrafting CPR Part 35 questionsDrafting Counter schedulesWorking HoursMonday to Friday 9am-5pm with 1 hour for lunch.Skills, Knowledge and Expertise

Essential:Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferableAbility to use own initiativeAbility to plan and prioritise workloadsExcellent listening and verbal communication skillsGood telephone negotiation skillsAbility to follow work processes and keep to StrategyAbility to recognise when sensitivity and tact are requiredAbility to make decisionsAbility to remain calm under pressureGood IT skills including Word, Outlook, and experience of a Case Management System preferredAdhere to the Keoghs ValuesDesirable:Experience of handling PI claimsValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;We are connectedWe are DynamicWe are InnovativeWe succeed togetherBenefits

Davies Incentive Plan25 days holiday per year which increases with level of service(opportunity to buy and sell 3 days)Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.Simply Health Care Cash PlanWeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing and healthy living and financial and legal wellbeingDeath in ServiceCritical Illness CoverPHI/Income Protection (Private health insurance)Pension Contribution based 5% Employee / 3% EmployerCycle to Work Scheme*Tech Scheme*Season Ticket Loan*Gym Flex*Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets* after successfully completing ..... full job details .....