Multi-Site General Manager

Overview

A fast-growing fitness and lifestyle company with multiple premium London clubs is looking for an ambitious, hands-on Multi-Site General Manager to act as the senior operational lead across all locations. This is a true club manager role across several sites, combining leadership, commercial accountability, and day-to-day operational oversight.The successful candidate will ensure every club delivers exceptional member experiences, operational excellence, and a vibrant, community-focused culture. This is a unique opportunity for a commercially minded, entrepreneurial leader to shape the service, energy, and growth of multiple world-class fitness and lifestyle destinations.The Role

Salary:

£50,000 - £60,000Working Hours:

40 hours p/w (minimum)Reports to:Operations DirectorResponsibilities

Leadership and CultureServe as General Manager across all clubs, leading and coaching the team.Inspire everyone to deliver world-class guest experiences, maintaining high standards across every site.Create a culture of service excellence, community, and accountability that reflects premium hospitality and lifestyle values.Be hands-on and visible across all locations, setting standards and demonstrating leadership through action.Guest Experience and Service StandardsEnsure every touchpoint of the member journey, from arrival and check-in to classes, wellness, dining, and social areas, delivers premium, consistent experiences.Embed luxury hospitality practices such as personalised recognition, anticipatory service, and attention to detail.Champion member engagement by fostering inclusive, vibrant, and aspirational spaces at each club.Operational ExcellenceOversee day-to-day operations across all sites, ensuring seamless delivery of fitness, wellness, FandB, and lifestyle programming.Implement scalable operational systems and best practices while maintaining a bespoke, high-quality experience.Ensure compliance with health, safety, and operational standards, maintaining high-quality service without compromise.Commercial and Brand PerformanceTake ownership of multi-site PandL, budgets, and cost control, ensuring profitability while delivering premium value.Drive membership growth and retention through innovative programming, service excellence, and lifestyle experiences.Act as a brand guardian, ensuring all clubs consistently reflect the company’s premium positioning while meeting local community needs.Events, Lifestyle and PartnershipsSupport the planning and execution of high-end social events, tournaments, and private functions.Partner with premium brands, coaches, and wellness providers to create unique experiences that enhance the clubs’ reputation.Oversee FandB operations to align with expectations of a modern, premium hospitality environment.Facilities and EnvironmentMaintain world-class standards across all club facilities, including courts, lounges, bars, and wellness spaces.Manage preventative maintenance, operational workflows, and continuous quality improvements across all sites.Ensure each location delivers a luxurious yet social environment, consistent with the company’s lifestyle-focused ethos.The Person

3–5+ years’ experience in multi-site leadership within fitness, hospitality, leisure, or lifestyle brands.Proven commercial and operational expertise, including PandL management, budgeting, and growth delivery.Inspirational, hands-on leader with excellent communication, coaching, and people management skills.Entrepreneurial, proactive, and motivated by building culture and scaling operations.Passionate about lifestyle-led fitness, wellness, and community building through sport.Flexible availability, including evenings, weekends, and event days.First Aid certification and knowledge of health and safety standards within a fitness facility.This is more than a management role; it’s an opportunity to own the operational success, culture, and growth of multiple premium clubs. The successful candidate will be central to shaping vibrant communities, leading talented teams, and delivering a world-class fitness and lifestyle experience across ..... full job details .....