MSP - 2nd Line Support Engineer

IT Support EngineerA growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley.This is a varied, hands-on role where you''ll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment.The RoleYou will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally.There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments.ResponsibilitiesProviding telephone, email and remote support to customersDiagnosing and resolving desktop, server, cloud and network issuesSupporting Microsoft 365, Exchange, Windows desktop and Windows Server environmentsHandling IT administration requests and routine system maintenanceTaking ownership of tickets and keeping customers updated throughoutEscalating complex issues where requiredLiaising with third-party suppliers and service providersSupporting general customer enquiriesProducing reports for clients and internal ..... full job details .....