Move Manager

The OpportunityOur client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team.This is a varied and rewarding role combining customer service, sales, administration and move coordination. You''ll guide customers through their entire moving journey - from first enquiry through to successful completion - playing a key part in the smooth running of a busy, friendly office.Key ResponsibilitiesPreparing accurate quotations from survey reports and customer informationConducting video surveys and carrying out customer site visits where requiredFollowing up quotations and converting enquiries into confirmed bookingsHandling enquiries via telephone, email and websiteBooking removals and storage services, issuing confirmations, processing payments and raising invoicesMaintaining accurate customer records and documentationCarrying out pre-move and post-move customer callsCoordinating delivery schedules for contract customersManaging weekly and monthly invoicing processesLiaising with customs agents and customers to coordinate European and international movesSupporting the smooth day-to-day operation of the officeAbout YouExcellent customer service and communication skillsStrong organisational and administrative abilities with great attention to detailConfident speaking with customers by phone, video call and in personGood IT skills, including Microsoft OfficeAble to manage ..... full job details .....