Motor Fraud Technical Supervisor

This role offers an excellent opportunity to join a dynamic team with the purpose of providing technical support and mentoring to our Counter Fraud file handlers. The Technical Supervisor will work directly with the Technical Manager, the Business Unit Director and our Lead Lawyers and will be responsible for the supervision, mentoring and coaching of individual Counter Fraud file handlers. They will be responsible for supporting the handlers in delivering the best possible outcome for clients whilst also ensuring cases are progressed in a robust, strategic manner. The Technical Supervisor will be expected to drive best practice in file handling and to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the Counter Fraud department. Key Responsibilities Supervise Counter Fraud file handlers in accordance with the relevant competency framework and ensure that accurate technical development records are maintained Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit Identify any training requirements and to feedback to the appropriate Team Leader and the Technical Manager Responsibility to develop all new starters to achieve their financial authority within the appropriate timescales Identifying and escalating any opportunities ..... full job details .....