Motor Claims Manager

OverviewAre You looking to step into a leadership role where you can own team performance, influence client outcomes, and drive real financial impact? Join our Client on a 12 month fixed term contract as a Motor Claims Manager, where you''ll lead a high-performing motor recovery team responsible for recovering our clients'' losses, directly impacting financial outcomes. Based around Northamptonshire, this role provides an exciting opportunity to coach and develop our claims handlers to deliver exceptional service. Our Client prides themselves on being proactive, detail-oriented professionals who are dedicated to supporting each other''s growth and achieving shared success. ResponsibilitiesIn this Motor Claims Manager role, you''ll take ownership of the day-to-day management of a corporate client motor recovery team. You''ll work closely with the management teams to deliver exceptional client service and achieve key targets. Your responsibilities will include:Leading and mentoring a team of claims handlers, ensuring they meet client service level agreements and key performance indicators.Acting as the key link between claims handlers and the management teams, ensuring smooth communication and alignment.Overseeing the documentation of recovery procedures and preparing for client service reviews.Monitoring team performance, providing training, and addressing any issues in a fair and timely manner.Managing high-profile or contentious cases, ensuring quality standards are met and ..... full job details .....