Motor Claims Intervention Handler/Specialist

Motor Claims Intervention Handler/SpecialistSalary: £27,000-£29,000 depending on experienceLocation: Fully Remote, with monthly team meetings in the South EastHours: 37.5 hours per week, Monday-Friday + 1 Saturday every 4 weeksShift Pattern: Varied shift patterns ranging between the hours of 8am - 8pm Department: Motor Claims InterventionIMPORTANT: For this role, you must have experience within Motor Claims or Motor Accident ManagementThe role is fully remote, but you must be happy to travel to the South East once a month for a team meeting. There is a preference for candidates to be living in or within easy commuting distance to the South East UK. The OpportunityAre you an experienced Motor Claims Handler with a background in claims intervention, accident management or credit hire?We''re looking for a Motor Claims Intervention Handler/Specialist to join a busy Intervention team, where you''ll speak directly with customers following a motor accident and identify the right support and services for their circumstances.You''ll manage motor claims intervention opportunities from initial contact through to progression or closure, delivering excellent customer service while achieving strong capture and conversion results.What You''ll Be DoingTake ownership of allocated motor claims intervention cases and make timely first contact with customers.Understand the circumstances of the motor accident and establish the customer''s needs.Explain relevant accident management, vehicle hire, ..... full job details .....